Aqua Fresh Holdings Pty Ltd is committed to supporting our customers’ right to privacy of their personal information. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively and securely.
Personal information that we hold about you
We may ask for personal details such as your name, address, telephone number or e-mail address. We may need these details for orders, deliveries, promotions for when you opt-in to receiving such information and newsletters.
We collect personal information from you only if it is reasonable and practical to do so.
We take measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy information when it is no longer required.
You have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
How we use your personal information
The personal information is used to provide goods or services to you. (E.G. – for a credit card transaction we need your card number).
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you when you require cartridge replacements or for information about updates and new product releases that may be of interest to you. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.
We do not disclose your personal information to other organizations (for example market researchers, and others with whom we have commercial arrangements) unless your express permission is obtained beforehand.
Access to your personal information
We will provide you with access to your personal information we hold (except in the limited circumstances recognized by privacy law). Your proof of identity will be required before we provide you with this information. These requests will be provided free of charge unless they require substantial input from us.
We are here to provide ongoing support and service, whether that is selecting the perfect product, installing your water filtration system or having a service technician come out to you. Please don’t hesitate to call us on 07 3355 1591 or send us your enquiries below.